card + redeem
= happy

Received one of our charity gift cards? Redeem it below. It's easy.

I received a card. How do I redeem it?

We gotcha covered here. No problem.

  1. Type the card number in the box above and click the + or press ENTER.
  2. See your balance displayed. Click Redeem Now.
  3. On the Charities page, search for anything that interests you.
  4. Found a charity you like? Click Use Gift Card. You're done!

Having trouble?

Don't worry. All is well.

  1. My card is showing a $0.00 balance?
    Perhaps it was already redeemed? Contact Us
  2. Hey, the website says 'CARD NOT ISSUED'.
    Double and triple check the number you typed into the box.
  3. There is a space in the number, but I can't type it in the box.
    That's OK. Just keep typin' those numbers. We'll put the space in for ya.
  4. The balance displayed is different from what is printed on the back.
    Chat with us using the icon on the bottom left of this screen. We can help.
  5. I'm having an issue not listed here.
    Contact Us

My charity received a card. How do we redeem it?

It's easy! Follow these steps:

  1. Type the card number in the box above and click the + or press ENTER.
  2. See your balance displayed. Click Redeem Now.
  3. On the Charities page, search for your charity's name or EIN number.
  4. Once you've found it, click Use Gift Card. That's it.

How much do charities get paid?

We LOVE charities, and we can proudly say that to ensure charities get what they need to fulfill their missions, we have the LOWEST FEES! Charities receive the face value of the original gift card less a nominal percentage to cover our credit card processing, distribution and administrative fees. What’s that percentage, you ask? It does depend on a couple of things. When Charity On Top gift cards are purchased on our website or from us directly, donors have the opportunity to donate 3.75% extra so the charities receive 100% of the face value of the gift cards. About 98% of those donors do, which is nice! The extra is tax-deductible and appreciated. If they do not, then we hold onto that 3.75% and the charities receive 96.25% of the face value of the gift cards. When the gift cards were distributed by a third or fourth party (like Amazon, Fetch or Starfish), each party holds onto a percentage and we send 85% of the face value of the gift cards to the chosen charities, even if it leaves us with a tiny bit or nothing. Getting as much as possible to the charities is the point!

How frequently do charities get paid?

We really loved mailing checks on Fun(d)ay Mondays, but now every day is payday for charities! Charities can pop in anytime to claim their funds at charityontop.org/payments/welcome/. They can choose paperless ACH or a traditional check by mail. We will notify charities three times that we have funds for them to collect, making our best attempt each time, of course. Funds that remain unclaimed will be returned to Charity On Top's general donation fund and marked as unclaimed.